FAQs

Frequently Asked Questions

How long does it take for my order to arrive?

Orders for peninsular Spain are delivered within an estimated 7-15 business days. For Europe, the delivery time is 10-20 business days. We work with international suppliers to offer you the best prices, so times may vary.

How can I track my order?

Once your order has been shipped, you will receive an email with the tracking number. You can also check the status on our tracking page.

Can I return a product?

Yes, we accept returns within 14 days of receiving the order. The product must be in its original, unused condition. Please see our Return Policy for more details.

Are payments secure?

Yes, absolutely. We use secure payment gateways (Shop Pay, Apple Pay, Google Pay, and credit card) with SSL encryption. Your data is always protected.

Can I change or cancel my order?

You can cancel or modify your order within the first 24 hours of placing it. After that time, the order may already be in the shipping process. Contact us as soon as possible through our contact page.

Do products have a warranty?

All our products come with a warranty against manufacturing defects. If you receive a defective product, contact us and we will resolve it at no additional cost.

Do you ship internationally?

Yes, we ship to all of Europe and numerous countries worldwide. International shipping times and costs are calculated automatically during the checkout process.